Last Updated: August 31, 2026
Thank you for shopping with Washington Bullion LLC (“Company,” “we,” “our,” or “us”). This Return and Refund Policy outlines the terms under which returns and refunds are handled for purchases made through our website https://washingtonbullion.com (the “Site”).
1. All Sales Are Final
Due to the volatile nature of the bullion market, we do not accept returns or exchanges. Once an order has been submitted and confirmed, the products are not eligible for return on the basis of a change of mind or a movement in the metals market. A confirmed order may be cancelled only on the terms in section 4 below.
This is standard practice for precious metals dealers: the price you are charged is locked at the moment of confirmation, and we purchase against that confirmed order.
2. Orders We Cannot Fulfill
We reserve the right to refuse or cancel any order, for any reason, at our sole discretion. If we cancel your order, or if a stock discrepancy means we cannot fulfill an item you have paid for, you will receive a full refund for the affected items to your original method of payment.
Please allow 5–10 business days for the refund to appear in your account.
3. Damaged, Incorrect, or Missing Items
If you receive a damaged or incorrect item, or your order does not arrive, contact our customer support and we will work with you to resolve it. Please retain all packaging materials and the goods as received before filing any claim with the carrier.
Report any damaged, incorrect, or missing order to sales@washingtonbullion.com within 48 hours of the delivery date.
Washington Bullion LLC is not liable for products damaged or lost during shipping; claims of that kind are filed with the shipping carrier, and we will assist you with the process.
4. Cancellations
If you cancel a confirmed order, you are responsible for any market loss plus a $99.95 cancellation fee. Market loss is calculated as your confirmed contract price minus the current market price, based on spot, at the time of cancellation. If the market has moved in your favour, no market loss is charged, but the cancellation fee still applies. Contact us immediately if you believe an order was placed in error.
5. Chargebacks
By purchasing directly through our Site, you agree not to file a credit card or debit card chargeback and to comply with the dispute resolution procedures set out in our Terms and Conditions. If a chargeback is filed in breach of that agreement and is resolved in our favor, you agree to reimburse us for the costs incurred in researching and responding to it, in addition to the original purchase price.
If you have a problem with an order, contacting us directly is faster than a chargeback and we would much rather solve it with you.
6. Late or Missing Refunds
If you have been told a refund was issued and you have not received it yet:
- Check your bank account again
- Contact your credit card company — it may take some time before the refund is officially posted
- Contact your bank
If you still have not received your refund, please contact us at sales@washingtonbullion.com.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
- Company Name: Washington Bullion LLC
- Email: sales@washingtonbullion.com
- Phone: 1-636-744-8181
- Address: 311 E Main St, Union, Missouri 63084
By making a purchase on our Site, you agree to this Return and Refund Policy.